1. Overview
AUS Community respects your privacy. We collect only the information reasonably needed to operate this website, respond to enquiries and help people access our Discord community.
2. Information we collect
When you submit a support or contact form, we may collect your name, email address, optional Discord username, subject and the information you include in your message.
Our hosting provider may also process technical information such as your IP address, browser type, device information, timestamps and spam-detection signals as part of providing and securing the website.
3. How we use your information
We use submitted information to respond to your enquiry, assist with Discord access, maintain the safety and reliability of our community, prevent spam or misuse and improve the website experience.
We do not sell or rent personal information. We do not use support-form information for unrelated marketing without your consent.
4. Third-party services
Netlify
This website is hosted on Netlify and uses Netlify Forms to receive submissions. Netlify may process form data and technical information on our behalf to provide hosting, security and spam filtering.
Discord
Join buttons direct you to Discord, an independent third-party service. Discord's own terms and privacy policy apply when you use its platform.
Analytics
We do not currently state that analytics are active. If analytics or similar tools are introduced, this policy will be updated and any consent requirements will be addressed.
6. Security and retention
We take reasonable steps to protect submitted information from loss, misuse and unauthorised access. No internet transmission or storage system can be guaranteed to be completely secure.
We retain enquiries only for as long as reasonably necessary to respond, manage follow-up matters, protect the community and meet applicable legal or operational requirements.
7. Your choices and requests
You may ask to access, correct or delete personal information you have submitted to us. We may need to verify your identity before completing a request and may retain limited information where required for security, dispute resolution or legal compliance.
8. Children's privacy
This website is not designed to knowingly collect personal information from children without appropriate consent. A parent or guardian who believes a child has submitted information should contact us.
9. Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will be published on this page with an updated date.
10. Contact
Privacy enquiries can be sent to aussies.stream@gmail.com.